The technology staff at OSSU are committed to meeting the technology and information needs of our students, staff, administration, and school boards. This includes a secure, robust infrastructure, reliable equipment, easy to use applications and software, and ongoing training. These support both learning in the schools and the day-to-day management necessary to meet each school districts’ educational and operational goals.
Our current technology environment consists of:
- 1GBps bandwidth
- 17 servers
- 300 wireless access points
- 1,200 devices (desktops, laptops, tablets)
- 1,100 student users
- 300 staff and school board users
- More than 10,000 tickets submitted and resolved through the SU-wide online helpdesk since 2010
Top Tech Questions
What is the Helpdesk?
Its the way tech support requests are tracked and managed. To contact the helpdesk, submit a helpdesk ticket or email email@example.com. with your name, school, a description of the issue, and what steps you’ve taken to resolve and how many people are having this problem. If you don't have access to email, ask a colleague to submit a ticket on your behalf.
Why are certain websites blocked?
The Children's Internet Protection Act (CIPA) requires that K-12 schools and libraries in the United States use Internet filters and implement other measures to protect children from harmful online content as a condition for federal funding. Teachers or students can request temporary access to sites for research by submitting a helpdesk ticket or emailing firstname.lastname@example.org.